Energy Efficiency Program Reps

Summary

The Program Representative will conduct outbound calls to participants and stakeholders in client’s energy efficiency programs. The Program Representative reports to a Program Manager. Hours are 8:30am-5pm, M-F.

 

Duties

  • Conduct outbound calls to equipment manufacturers, equipment dealers, agricultural organizations and producers to promote programs.
  • Enter data call log tracking system to maintain customer status.
  • Enter data from current and potential projects into project tracker.  
  • Answer incoming calls and field basic queries about client programs.
  • Oversee completeness of application forms, verification paperwork, and other documents.
  • Research various potential market segments.
  • Other duties as assigned.

 

Position Requirements

  • Excellent phone skills, previous call center experience highly desirable.
  • Customer service or sales experience highly desirable.
  • Proficiency with Microsoft office suite, particularly with Excel.
  • Excellent organization and planning skills.
  • Proficiency in communication; both written and verbal.
  • Ability to learn quickly and follow directions.
  • Efficiently follow and create processes with attention to detail.
  • Ability to accurately and efficiently enter, track and maintain high volumes of data in spreadsheet format.
  • Basic internet navigational skills; understand the basic process for downloading and uploading material.
  • Evening hours may be required